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November 2, 2018

MSG By Day: A Beat Of Its Own

Even when the lights are down inside, The Garden still hums with action, from ticket buyers to those just wanting to touch a piece of New York.

Well before the puck drops for the Rangers, or the Knicks tip off, or the concert begins, The Garden swirls with activity. (Photo: Rebecca Taylor/MSG Photos)

With the stroke of 9 a.m. on a recent sun-bright morning, the first guests streaming into Chase Square at Madison Square Garden stopped for smiling group photos in front of Billy Joel’s showcased grand piano. A short time later a line began curling by Tower A for the MSG All Access Tour, and by midmorning the box office was churning. 

The Knicks, Rangers, musicians and comics give MSG its nighttime beat, but The Garden by day — even when there are no events scheduled — has its own rhythm. New Yorkers and out-of-towners come for tickets or are simply drawn to a space with a singular cache among the city’s signature destinations. On a recent morning, one man, Kevin Lairs, visiting with his family from Australia, called The Garden “a piece of New York that I just had to show my kids.”

History looms here. The Piano Man’s Steinway sits as a modern-day artifact, framed by his mic, sunglasses and sweat towels. A playlist from his 100th show at The Garden last July and accented by his own scrawled tweaks, shows that he opened with Big Shot and closed with You May Be Right.

And underfoot, just inside the entrance is the MSG Walk of Fame. Bronze-plated plaques pay tribute to the pantheon of performers who have appeared at The Garden — from Rocky Marciano to Martina Navratilova, from Patrick Ewing to Mark Messier, from Bruce Springsteen to Elton John.

Here’s some basic information, tips and reminders that we think will help you as you step into The Garden, to experience it in full:


The Box Office

Guests can buy tickets to that day’s event, including for shows at the Hulu Theater at Madison Square Garden, as well as for events at all of MSG’s other New York venues — Radio City Music Hall, and the Beacon Theatre.


Concert Days: 10 a.m. until an hour after the start of the show. But keep in mind — with arena doors typically open 90 minutes before showtime, The Garden strongly encourages guests to arrive at as early possible. Giving yourself an extra 30 minutes will help you get smoothly inside and avoid missing the beginning of the performance.

For Sunday night events, the box office opens at noon.

Also, some children’s shows may get underway in the morning. The Box Office will still be open 90 minutes before the show starts.

Game Days: 10 a.m. to one hour after the game begins. (Again, come early).

In addition, beginning 90 minutes before game time, fans can purchase tickets to that night’s game, as well as for all future events from mobile ticket sellers stationed at the 7th Avenue entrance.

On “dark” days, when there is no event, the Box Office — including for Will Call — is open Monday through Saturday, 10 a.m. to 6 p.m. and closed on Sundays.

On the first day of sale, concert tickets are not sold at the Box Office and may only be purchased on Ticketmaster.


The MSG All Access Tour:

Behind the scenes tours run daily from 9:30 a.m. to 3 p.m. and depart approximately every half hour. 

Please note that tours will be closed Nov. 23rd and 24th, Dec. 1st, 4th, 16th, 25th, 27th, 28th, 29th and 31st.

For groups of 15 or more, call 212.465.6080 or email


Chase Square Team Store

Located in Chase Square, the store is open seven days a week, 9 a.m. to 6 p.m.

Concert Days: The store closes 90 minutes before arena doors open.

Game Days: 9 a.m. to about 30 minutes after the end of the game. 

The Madison Square Garden Company
2 Pennsylvania Plaza
New York, NY 10121

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About Madison Square Garden Entertainment Corp.

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at