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June 17, 2019

The Show Is About To Begin … Leave Those Bags Behind

Following a few simple guidelines will ensure a smooth time at The Madison Square Garden Company’s iconic venues.

Another big show at The Garden, and another sold-out crowd whoops it up.

Arrive early. Carry light.

As you anticipate your next concert at Madison Square Garden, those are words to live by. The idea, simply, is to help us deliver the best experience possible — a seamless entry through our doors and to eliminate the chance you’ll miss a single moment.

The schedule is packed these days at the The Garden — and at Radio City Music Hall, the Beacon Theatre and Hulu Theater at Madison Square Garden.

Ariana Grande, JoJo Siwa, Diana Ross, Hugh Jackman, Jason Mraz.

That’s just a few among scores of headliners who will soon be appearing. And while it may be tempting to arrive — Broadway theater style — just before showtime, keep in mind that our venues are bigger, drawing far larger crowds.


And so here a few helpful tips and reminders:

  • Doors for all concerts open an hour before showtime. Arrive at least 30 minutes before the show kicks off, and you’ll avoid any possible logjam.
  • Likewise, we strongly discourage guests from bringing unnecessary bags — particularly backpacks. For your added security, every guest must pass through a metal detector and every bag is screened, so leaving bags behind will ease the checking process considerably. You can then move through the Bag Free Express Lines at The Garden’s main entrance on Seventh Ave.
  • Keep in mind, too, that for the Ariana Grande concerts at The Garden this Tuesday and Wednesday, June 18th and 19th, only clear plastic bags no larger than 12 inches by 6 inches by 12 inches will be permitted.
  • Should you require a special accommodation, please see a Supervisor for assistance.
  • Take advantage of our added entrances:
    • At The Garden, in addition to Seventh Ave., we have doors on both 31st St. and 33rd Streets off of Eighth Ave.
    • The 31st St. entrance serves all Madison Square Garden events and is open for those times when The Hulu Theater and The Garden are both in action. The 33rd St. entrance serves The Hulu Theater only.
    • At the Beacon, in addition to the main gateway under the marquee at Broadway between 74th and 75th Streets, guests can enter for select events on Amsterdam Ave.
    • Likewise, Radio City Music Hall offers side entrances on 50th and 51st Streets in addition to the iconic entrance on Sixth Ave.
  • We want our guests to be able to relive and share the experiences, but heavy duty camera equipment can get in the way. To respect the enjoyment of all fans, video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (including those with telephoto or zoom lenses) are not permitted.
  • Know, too, that some artists prefer to perform in a phone-free environment. On those occasions, the use of cellphones, smart watches, cameras and recording devices will be prohibited.
  • We’re all for you grabbing a bite before making your way to our venues, but remember, outside food and beverages are not permitted inside.
  • If you or a member of your party has physical limitations, please contact our Disabled Services Department prior to the event at 888-609-7599 or ask for assistance from a venue supervisor.

Behind all these simple guidelines and suggestions is a single objective — to provide a memorable experience for all our guests.

For Ariana Grande tickets, click here:

And for live shows at all MSG venues, click here:


The Madison Square Garden Company
2 Pennsylvania Plaza
New York, NY 10121

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About Madison Square Garden Entertainment Corp.

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at